Hassle Free Returns
To Return Your Order
The return process is simple and hassle free. If you are not 100% satisfied with your order, you can return your merchandise to our warehouse up to 30 days from receipt of the item.
Returns must be in original condition, unworn/unused with original tags and labels. Your returned item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned merchandise, we will credit your account within 10 business days. Please note, during the Holiday Season this time-frame will not apply. Based on your financial institution, it can take up to 2 - 10 business days to reflect on your account or original means of payment. Original shipping charges are not included in the refunded price.
If the returned item is not an error in our part, a 15% Restock Fee or $4.99 Restock Fee, whichever is greater will be applied to your refund solely to recover outbound shipping charges.
To initiate a return, please visit Contact Us to request a return authorization from us.
Complete the Return Center's instructions on the above link. For your convenience a return label will be provided to you. If you choose to use this label, a fee will be deducted to your refund to cover return shipping costs. Please see below for Return Label Shipping Costs for more details.
Please note, if there is an issue with the item you received. Please Contact Us and we will gladly assist you with the issue. Do not initiate a return since that is not the correct process to solve issues with products received. If the item you received is incorrect, or is defective within 30 days, we will accept full responsibility for all shipping cost related to the shipment of the item, its return, and the reshipment of the correct item, so please feel confident that you will get what you paid for.
Warranty information, past the original 30 days, comes packed with your item. Note not all products have manufacturer warranty.
In some cases, specially when we ship something that is not correct, we will send a UPS Pickup to the original delivery address. We will let you know via email if this is the case. UPS will send a driver to the address with the return label within 1-3 business days. If the original packaging is still available, return the item in that packaging. To help avoid problems with the pickup, remove any previously used shipping labels that are still on the box.
Return Label Shipping Costs
You may choose to use your own shipping method, please send your package, prepaid, via the carrier of your choice. Whichever carrier you choose, we suggest you insure the package and ship via a traceable method. The label provided is solely for your convenience, and in most cases will be the cheapest option for you.
You'll be charged a single flat fee for each return shipment.
|Package Weight||Per Shipment|
|Oversized||Please Contact Us|
If you need to return a heavy-bulky item please Contact Us and we will gladly assist you with the return.
If you receive the item as a gift, we will be happy to give you a store credit for the amount of the returned item. Please follow the return instructions above, and make sure to note "This item is a Gift Return". Please also include a phone number to reach you. Once the return is received, we will contact you so we can provide you with the store credit.
We are no longer processing exchanges and apologize for any inconvenience this has caused you. Please return your merchandise for a refund and place a new order to receive an alternate item.